Hello,
Suddenly our NERM connector, which has been set up automatically via NERM→ISC tenant connectiong, stopped working.
Aggregation just continues loading forever after this warning:
We haven’t done any chnages, this error just occured out of the blue. I can’t do test connection anymore either (have tried switching API keys).
Anyone know why?
Hi @Swegmann
That warning is generic — the key is what the SaaS connector logs show when it fails. Since NERM is an OOTB SaaS connector, grab logs via SailPoint CLI: sail conn logs tail while running Test Connection / aggregation.
Once you see the actual HTTP status:
401/403 → API key/permission issue (similar NERM case fixed by generating a new NERM API key and updating the source).
429 → throttling; reduce paging/page size if configurable and retry.
400 paging / “no profiles found” → validate paging params/offset.
5xx/timeout + Test Connection also failing → check SailPoint status / Platform Status Updates and open Support with the requestId from logs.
check those links also
