NERM API to obtain profiles

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

I am trying to get my NERM profiles through the API using Postman but I get the following message, what could be the reason?

{
    "error": "{\"error\"=>{\"code\"=>\"TENANT_DELETED\", \"message\"=>\"The following tenant has been deleted:<CLIENT_TENANT>-sb\"}}"
}

Thanks in advance.

2

From the error, it looks like your tenant has been deleted. Check the environment variable for the baseURL and if you are using the correct API key in the authentication.

3

Yes, it is correct, other API calls work correctly, for example:
https://-sb.nonemployee.com/api/users

however, profile fetching fails:
https://-sb.nonemployee.com/api/profiles

4

GET /api/profiles?status=Active HTTP/1.1 and without filter works for me. If its a training tenant, then you should reach out to support team for further assistance.

5

It seems to me that if it is a tenant issue, it seems that SailPoint was going to configure some bases so that everything works as it should. We will discuss it with them to validate. Thanks for confirming that the API call works for you.

6

Open a support ticket as there is probably a configuration issue with your tenant, especially if the UI is working but not the APIs.

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7

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