Need a workflow that sends email when LCS changes to LOA state. Somebody help on how to achieve this.
Hi @shaffusailpoint ,
You cannot directly trigger an email notification based on a lifecycle state (LCS) change using a transform in IdentityNow. Transforms are primarily used for transforming data (mapping or manipulating attribute values), not for triggering actions like sending emails.
However, you can achieve this through a workflow by configuring a trigger or a rule in ISC, specifically a lifecycle state change rule!
My bad that is am actually need workflow, I misinterpreted. Let me know how to do this please
Hi @shaffusailpoint ,
Please follow the documentation below to configure a Workflow and a trigger.
document does not look in layman terms
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Hi @shaffusailpoint - You can look at using pre-defined workflow template “Remove Access When an Identity Becomes Inactive” - this essentially uses a trigger based on lcs state and send notification to manager -
You can tweak this workflow based on your requirements (since the template does a lot more like initiating a SD ticket and disabling accounts - which you can remove).
Hope this helps.
Regards,
Adi
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Hi @shaffusailpoint ,
What is the use case here? Do you need to send the email on LCS change to the user’s manager?
Under Provisioning tab there is a notify list where every LCS change will trigger an email to the manager. However, this cannot send email to end user.
Apart from this, you can use workflows and the easiest way to start would be with the pre-build workflow templates available in the tenant and tweak them as per your requirement, as mentioned by @AdisharmaOz .
HTH.
Thanks,
Shailee
Hi @shaffusailpoint ,
I agree the prebuilt workflows are the best way to start and start customizing according to the respective requirements!
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