Leaver life cycle event is working but getting the error in the task

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi,

My leaver life cycle event is working. but somehow I am receiving task failure as shown below for the users whose leaver is triggered. please help on this

An unexpected error occurred: sailpoint.tools.GeneralException: The application script threw an exception: sailpoint.tools.GeneralException: could not resolve property: saccountOwnerone of: sailpoint.object.Identity BSF info: script at line: 0 column: columnNo

2

Hi Amit,

As the error suggests, the attribute saccountOwnerone is not a searchable attribute. Could you please make it searchable and then try to run

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You can follow this link to make attribute searchable https://community.sailpoint.com/t5/Technical-White-Papers/Managing-Extended-Attributes/ta-p/77088

1 Like
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Hi @kavindar_sharma ,

thank you for the reply. but i don’t see any attribute in identity mapping " saccountOwnerone any idea where can i find it?

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In any of your workflow code or dependent rules are you searching this query options against this attribute " saccountOwnerone" can you check?

6

This attribute is used in some query options but it doesn’t exist. It should be there in Identity mappings as per the implementation. It is trying to find attribute in Identity object. See if there is any attribute close to this name, maybe spelling mistake. If not, ask your developer who developed this code, what is the use of this attribute and may be it is missed.

Check in Account mappings as well just in case if attribute is created there.

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It could also be typo in one of the LifeCycleEvent Business Processes (Workflows).

Via debug (https://…/identityiq/debug) can you look at the following?

  • Open debug
  • Select ObjectType: Workflow
  • Sort the column Modified, so latest modification is on top (single click on column name)
  • Open from the top 1-by-1 the workflows
  • Search in the displayed Workflow for saccountOwnerone (Use Ctrl-F)

If found, can you share the Workflow-XML, so we can help you solving your issue.

– Remold

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