JDBC connection - Provisioning state is on pending

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

I have a problem with a source JDBC connection. When i add a role with the rights its succesfully starts the request but when i look in access request administrator the state is on pending. Can anyone help me further.

2

Hi @papie66

  • Has the transaction completed successfully on the Source?
  • Have you got any log entries/error messages?
  • Have you performed a full aggregation since the transaction?
  • Have you configured the Single Account SQL Query parameter - see Account Query Settings
3

Hi,

I see now that we have this problem with every source thats connected trough VA. I restarted the VA but its still not working. Which command can i use to see the logs on the VA.

4

Hi @papie66 If none of your VA-based sources are working, I suggest you go through the VA guides SailPoint Virtual Appliances - SailPoint Identity Services

5

As referenced by @j_place in his list, the Requests should be in pending until they are confirmed to be completed or not completed by ISC during the next full aggregation of the source. If you have not completed an aggregation of the source since the request, ISC can’t know if it was provisioned or not.

Now, if you are having issues with the sources connected to the VA, I would first try the troubleshooting guide that was previously mentioned. If that does not work, then you may need to contact your CSM/Support to handle this

6

I guess the provisioning request is waiting on something… Maybe check the provisioning rules of the source you are trying to give rights for.

7

The problem is solved, we had a workflows disabled that was part of the provisioning after enabling the workflow the problem was solved.

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