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Hello Community,
We are currently using the SailPoint Generic SDIM Configuration to integrate with our ITSM.
However we have this new requirement :
(ITSM → ISC)
Today, users can create requests in the ITSM, and the ITSM calls SailPoint’s API to create the corresponding Access Request in ISC.
Now we also need the reverse direction:
(ISC → ITSM)
once the Access Request is approved in SailPoint, how can SailPoint notify the ITSM so that the ticket status is updated accordingly ?
Thank you in advance,