Issue triggering leavers using Rapid Setup

miguelgomez3 · October 16, 2024, 8:47am

Which IIQ version are you inquiring about?

8.4

Please share any images or screenshots, if relevant.

Share all details about your problem, including any error messages you may have received.

Hi developers,

We are facing one issue regarding the trigger of the leaver using the Rapid Setup. When we set up the trigger using the “ChangeTo/ChangeFrom” operations the leaver does not launch even meeting the conditions. We suspect that is because the identity has no snapshots with the RapidSetup key so it can not compare against.

The current status of the environment is as follows:

The joiner process using Rapid Setup is not enabled.
Identities have account in the authoritative source
Process events and create snapshot history are enabled in the refresh task
We have tried to add the rapidSetupProcessingState to the identites but does not work either.

The only difference between the identities in the previous enviroments(where the triggers works) and this one is the triggerSnapshot as you can see in image. Do you know how to generate this attribute?

Best regards,

Miguel

vkaushik · October 16, 2024, 11:16am

I would suggest reviewing and comparing the Identity Refresh task configurations and Rapid Setup between the environments to ensure that all relevant settings are properly aligned. While I am not entirely certain, this may help identify any discrepancies that could be affecting the generation of the triggerSnapshot attribute.

miguelgomez3 · October 16, 2024, 12:33pm

Hi Vishmaksh,

Thank you for your suggestion. We made sure that the configuration is the same between environments. The only thing that is not the same is that the Joiner for Rapid Setup is not enabled in the current environment. We do not want to enable it because we understand should be no dependency between the Joiner and the Leaver workflows.