[ISC] Workday connector NOT WORKING!

Identity Security Cloud (ISC) ISC Discussion and Questions
, , , , ,
1

Hi Folks,

I am integrating Workday with SailPoint ISC. However, I am encountering an issue with the failure of connectivity testing. For my original approach, I decide to apply the Workday connector (non-Saas, non-Account connector). However, an error message pops out.

The Workday version is v44. According to the SP document, the Workday connector is compatible with the older version.

Also, I applied the same Workday URL, Service Account and Password to the Workday (SAAS) connector, the connectivity testing enabled to complete.

Here is the error message:
We have detected an error from the managed system.

Error Received:

[ InvalidConfigurationException ] [ Possible suggestions ] Verify that Username and Password are correct. [ Error details ] <?xml version="1.0" encoding="utf-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV=“[http://schemas.xmlsoap.org/soap/envelope/”>SOAP-ENV:BodySOAP-ENV:Fault](http://schemas.xmlsoap.org/soap/envelope/"SOAP-ENV:Body<SOAP-ENV:Fault) xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:wd=“urn:com.workday/bsvc”>SOAP-ENV:Client.authenticationErrorinvalid username or password</SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

The Workday URL, Service Account and Password are able to be applied by PostMan API call and no firewall and proxy issue in this case. May I know whats the problem is that blocks my connectivity testing?

Thanks All,
Jacky

1 Like
2

I am assuming you have cycled your VA recently?

3

Hi Jacky,

Start by enabling to the debug level for the following logs:
openconnector.connector.WorkDay
sailpoint.connector.OpenConnectorAdapter
Using the following api: update-managed-cluster | SailPoint Developer Community.

I’ve seen an error like the above be thrown when there is a missing permission as well, so please double check that all permissions have been applied to the Service account. Adding in the logging will give you more info if it’s not a permission issue.

Thanks,
Margo

4

Hi Margo,

Thank you for your response, I am a bit confused about why the same Workday URL, Service account, Password, same permission would cause different results on Workday and Workday (SAAS) connector.

According to both connector documents from SailPoint, the required permission from both connector are very similar. Since I am only doing the connectivity testing, I am worried that permission is not a major issue of this issue.

5

Hi Jacky,
Have you enabled the logs mentioned above? I’d recommend that as the next step. It can give you more details on where the issue is encountered.
Thanks,
Margo