IIQ8.2 Linux Connector password provisioning slowness

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hello,

We are using Linux connector to provision password for users on Linux server. It takes over 35 secs to provision the password . After turned on the log for linux connector, It is noticed after “Existing ”, it takes more than 30 secs to “Entering setPasswordInResetMode”.

T10:44:17,436 TRACE https-openssl-nio-7011-exec-8 openconnector.connector.unix.LinuxConnector:78 - Entering : Arguments => N/A
T10:44:17,436 TRACE https-openssl-nio-7011-exec-8 openconnector.connector.unix.LinuxConnector:84 - Exiting : Arguments => N/A, Returns => N/A
T10:44:48,982 TRACE https-openssl-nio-7011-exec-8 openconnector.connector.unix.LinuxConnector:97 - Entering setPasswordInResetMode: Arguments =>
T10:44:48,982 TRACE https-openssl-nio-7011-exec-8 openconnector.connector.unix.LinuxConnector:97 - Entering lambda$setPasswordInResetMode$20: Arguments => openconnector.connector.unix.Command@3dae85f6

Has anyone had similar experience? Any suggestion why it takes so much time and how to solve it?

Thank you.

2

Hi @chengyr,

The connector changes the password by making an ssh connection to the Linux server, authenticating and running the passwd command to set the user’s password. To simulate what it is doing you could try manually making the connection from an ssh client (e.g. putty), logging in with the service account and setting a password. That should help you troubleshoot to find where the delay is. I suspect it could be related to delays in the login process.

3

@paul_wheeler Thank you for the response. We tried connecting, logging and setting pwd manually, all completed very fast without delay.