<a name="p-307036-i-need-some-information-if-i-keep-a-user-disabled-within-the-salesforce-system-in-the-salesforce-saas-connector-in-identitynow-when-a-user-requests-a-new-profile-for-this-inactive-user-in-the-system-will-we-be-able-to-enable-the-users-source-and-grant-the-profile-or-will-it-generate-an-error-stating-that-this-account-is-disabled-in-the-system-and-wont-process-the-access-grant-because-in-our-current-configuration-we-are-getting-an-error-stating-that-the-account-is-disabled-and-does-not-grant-access-1" class="anchor" href="#p-307036-i-need-some-information-if-i-keep-a-user-disabled-within-the-salesforce-system-in-the-salesforce-saas-connector-in-identitynow-when-a-user-requests-a-new-profile-for-this-inactive-user-in-the-system-will-we-be-able-to-enable-the-users-source-and-grant-the-profile-or-will-it-generate-an-error-stating-that-this-account-is-disabled-in-the-system-and-wont-process-the-access-grant-because-in-our-current-configuration-we-are-getting-an-error-stating-that-the-account-is-disabled-and-does-not-grant-access-1"> I need some information: If I keep a user disabled within the Salesforce system, in the Salesforce SaaS connector in IdentityNow, when a user requests a new profile for this inactive user in the system, will we be able to enable the user’s source and grant the profile? Or will it generate an error s…

IdentityNow Salesforce Connector: Access Provisioning for Disabled Users

Identity Security Cloud (ISC) ISC Discussion and Questions

kvetanna (Anna Kvetkina) September 5, 2025, 10:54am 3

Hello. We are also in the process of testing a Salesforce OOTB connector and facing the same issue. I think it is a Salesforce behavior which expects an account to be enabled first in order to assign any profiles/permissions. Have you found a workaround for the OOTB connector?

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IdentityNow Salesforce Connector: Access Provisioning for Disabled Users

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