Identity profile - Referenced authoritative source is not found

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello,

When I try to update an identity attribute to be mapped to another attribute, I encounter the error: “Referenced authoritative (1) source is not found” in the sandbox. Additionally, when I attempt to preview the mapping for some users, I receive the following error:
"{“detailCode”:“400.1.404 Referenced object not found”,“trackingId”:“25e862334b91449ba3f786700e3d90c1”,“messages”:[{“locale”:“en-US”,“localeOrigin”:“DEFAULT”,“text”:“Referenced Authoritative Source "{1}" was not found.”}],“causes”:}
"
I have only started encountering this error in the past few days.

Thanks,

1 Like
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Hi there, does the source you are referencing still exist?

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Hi Jade,

Yes the source still exist

4

Hello,

Can you check from Postman or Visual Studio, how the JSON looks for respective authoritative source? Also, check whether in the identity profile, the source name is referred correctly? Check this using POSTMAN or Visual Code Plugin of ISC.

Regards,
Rohit Wekhande.

5

Hello,

I used Postman and all looks good, the source ID and Name are the same. This error doesn’t pop up for other identity profiles, only for this one.

6

It might be the case that during the respective identity profile creation, there could be have some issues with ISC (may be network/latency) due to which the identity profile configurations might have not have been saved properly.

By any chance, did you create any other identity profile after creating the one which is throwing you the exception? If yes, are you facing same kind of an issue there as well?

7

Has the source name been changed by any chance ? if yes, this might have caused the issue.

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The identity profile exists for more than 1 year and we never touched it before

9

No the name has not been changed

10

HI @ragavi ,
As you mentioned, the ID profile has not been altered and the name remains unchanged. I suggest opening a support ticket if the issue persists.

11

Thanks, are there any transforms that could be causing an issue?

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