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Hi All,
I’ve gone through all the suggestions for missing detected IT role in this forum, I think.
I have an IT Role with 8 Active Directory group membership. When I search, using adv. analytics, based on the group memberships, I get over 2000 identities. When I search based on the “Detected Role”, I get 0
I have looked at the IT Role configuration, my refresh task, … and see nothing out of ordinary.
In our case IT roles get detected when Business Roles are Assigned.
If that the case: check if you have IT-Role added under Required Roles in the Business Role.
I had a similar issue in our lower environment and the issue ended up being the entitlement value and case sensitivity. Not sure if this is your issue.
Make sure in your application has the “Case Insensitivity” checked and verify in your role that the value is the same as the entitlement.
Example:
IT role should be under business role as “Required Role”.
Check the underlying Entitlements (the names should be exactly same as the Entitlement name). As there is no foreign key relationship between entitlements under IT role and Managed Attribute; any change in the Managed attribute will unable to detect the IT role (due to not fullfilling of direct entitlements under IT role).
Run the refresh task for a single Identity and get the IdentityRefresh logs for more troubleshooting.
OK Looks like I found the issue. Thanks to everyone who contributed.
1- IT role does not need to be attached to any business role to be detected
2- In my case, I ended up looking at the Bundle in Debug and see that one of the 8 entitlements had a one letter lowercase issue. The GUI was showing the right uppercase for display name though.
