For testing purposes, I have deleted a few non-emp accounts from non-emp sources. They had some accountName, and after deleting and creating again the accountName changed since the accountName cannot change (see this link for more info)
After recreating these accounts with the new accountName, they stopped receiving emails from workflows, even though the email list stayed the same and the emails stayed the same.
What is the cause of this problem? I have tried to deleting the emails from the workflow’s recipientEmailList and re-adding, and also creating a new workflow just for testing sending the email, and they still don’t receive any emails.
Are your email settings to “Intended Recipients”, or are they being redirected to another inbox?
If you use the test workflow to send one to yourself, are you also not receiving the email? Are there any errors in your regular or test workflow that you can see in SailPoint?
Any global settings on your email provider that could be filtering out the email?
Hi Margo, thank you for the reply. These workflows are sending to a few email inboxes, and the only ones that don’t recieve anything on their inboxes are the ones that have had their accountName “updated”, and before this the emails were still recieved without any problems. So I don’t believe it has anything to do with inbox settings.
Hi Ramiro, can you share your workflow so we can better understand what logic you’re trying to apply and where
If I had to guess, you might be pulling the Identity object to get the email. If the email change on the identity hasn’t taken effect (e.g., still shows the old email when the workflow is launched) then it will attempt to use the old email
Hi again, here is the json for the workflow I made to test the emails. Here, I simply change the recipient emails, and the “new” identities don’t receive the email when the old ones do.
Hi Ramiro, testing the workflow you shared it appears to send the email correctly.
I’d recommend checking with your messaging team to confirm that there are no spam / junk blocks picking up the email, and to check that the new users have had their mailbox properly set and enabled.