How to use newvalue and oldvalue in Identity Attribute Change workflow

[Santhakumar (Shantha Kumar)]

Hi All,

I have a use case where i need to send the email to the manager when Env identity attribute change.

1. When Env change from “Test” to “Dev” and “Dev” to “Test”.
2. I wan to send the mail to their manager using workflow
3. Also i want to check oldValue and newValue
   For example:
   a. If users oldvalue is “Test’ and newValue is “Dev” email should send
   b. If users oldvalue is “Dev” and newValue is “Test” email should send
   c. If users oldValue is “QA” and newValue is “Test/Dev” don’t need to send the mail
   d. If users oldValue is 'Test/Dev” and newValue is “QA” don’t need to send the mail

I have tried the workflow in this way:
Identity Attribute Change > Get Identity > Comparison Operator > Get manager Email using Http Request > Send Email

Comparison operator values:

Any idea how to achieve this? Will helps a lot to me…

Thanks,
Shantha Kumar

[anneragh (Raghunath Anne)]

At present, conditional operators are not supported in IdentityNow workflow. Therefore, we must add multiple compare string blocks.

In Compare String: Please use multiple comparators.

Comparator 1:

Value:1
$.trigger.changes[?(@.attribute == "Env")].newValue

Value:2
Test

If Comparator 1 is true: Add Comparator 1.1:

Value:1
$.trigger.changes[?(@.attribute == "Env")].oldValue

Value:2
Dev

If Comparator 1 is false: Add Comparator 1.2:

Value:1
$.trigger.changes[?(@.attribute == "Env")].newValue

Value:2
Dev

If Comparator 2 is true: Send email to manager test to dev

If Comparator 2 is false: Add comparator 2.1

Value:1
$.trigger.changes[?(@.attribute == "Env")].newValue

Value:2
QA

and goes on…! I know not an idle solution, unfortunately, operators are not supported. Please refer to the below for an update on ISC :

IdentityNow - Workflows - Compare Strings Step not working properly

Unfortunately, you will need to create multiple compare steps for the time being until engineering adds support for logical operators in the compare steps. I don’t know when logical operators will be supported, but they are coming.

[Santhakumar (Shantha Kumar)]

Thanks @anneragh will try this and let you know

[RitikaK]

Were you able to solve it?

[Santhakumar (Shantha Kumar)]

I have used multiple comparision operators and it works

[RitikaK]

can you share the JSON