Help with Telephone Number Format for MFA During Password Reset in IdentityNow

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi everyone,

I’m currently setting up MFA for password reset in SailPoint IdentityNow. While I’m able to receive the verification code via email without any issues, I’m having trouble receiving the code via phone. I’ve tried the following telephone number formats, but I’m not receiving any SMS or calls:

  • 000-000-0000
  • (000) 000-0000

Can anyone advise what the correct phone number format should be for MFA in this scenario? Is there a specific format that IdentityNow expects for phone-based authentication?

Any help would be greatly appreciated!

Thanks in advance,

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Hi @adebolu_omololu,

try this format:

image

+(country prefix)(number)

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Thanks. This worked.

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