I have changed my phone and now cant see MFA code for login into sailpoint tenant as admin what shud i do thanks

Identity Security Cloud (ISC) ISC Discussion and Questions
1

i have changed my phone and now cant see MFA code for login into sailpoint tenant as admin what shud i do to get it thanks

2

Did you try Reset MFA for your identity ?

3

Hello @Apoorv0802
You should need the action form another administrator identity to reset your MFA

4

actually i changed my phone bought a new one but now cant seee the mfa in authectocator app for sailpoint

5

Ask one of your team members to do reset MFA for you.

Post that, access SailPoint url, it will show you QR code scanner to setup in your authenticator.

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can u pls tell me what’s the steps for it?

7

Hi @Apoorv0802,

Please check the give link it might help you to reset the MFA.

Managing Multifactor Authentication - SailPoint Identity Security Cloud User Help

And Also check this link as well.

Thank you!

1 Like
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Hi @Apoorv0802 ,

Please ask one of your admin to navigate to your identity from “identities” page in your tenant. under actions there is an option to “Reset MFA” as shown below.

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Thanks

1 Like
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