Generic Service Desk - Authentication

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hey guys,

I have a problem integrating an ISM into IdentityNow.

We have a REST API with ticket opening operations, etc. However, authentication does not follow any Oauth 2.0 standard, API Key, etc. Authentication is done via request Headers, where we pass username, password, url, token, etc. And from what I saw in the Service Desk integration, there are only three authentication options: Basic, Oauth 2.0 and API Key. None of them fit into ISM authentication. Is there any possibility of integration? Any rules I can use for this authentication issue?

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