Exception during aggregation of Object Type Group on Application. Reason: sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] Aggregation failed. Object type: group

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

We are seeing intermittent failures on the ServiceNow application aggregation task. Sometimes it completes successfully, other times it fails with the error below.

Build name: Zurich

Error snippet:

Group aggregation error:
Exception during aggregation of Object Type Group on Application.
Reason: sailpoint.connector.ConnectorException: [ConnectorException] [Error details] Aggregation failed. Object type: group.


Account aggregation error:
An error occurred while attempting to create task partitions for Application: [ConnectorException] [Error details] Problem getting partitions from connector. null,app.

Has anyone encountered this behaviour with ServiceNow aggregation in IIQ?

Which IIQ version are you inquiring about?

8.4p2

2

Hi @Pmanasa

Refer to the below article:

3

@Manish369 , thank you for responding which task servers he is mentioning. Is it sailpoint or servicenow?

Finally this issue was solved reactivating Request service in tasks servers. This option was unselected in the system

4

Are you facing this error every-time, when. you run Group Aggregation with partitioning enabled or only sometimes you face this problem.

5

currently we are facing this issue everytime for account aggregation

6

The issue that you are facing while performing aggregation is for Account Group Aggregation or Account Aggregation?

7

Follow the steps below, or let me know if you have already configured this or not?

The ServiceNow connector supports partitioning aggregation only for the accounts.

The following default entry must be added to the ServiceNow application XML in the debug page:

<entry key="accountAggPartitions">
  <value>
    <List>
      <String>sys_idBETWEENa@m</String>
      <String>sys_idBETWEENm@z^ORsys_idSTARTSWITHz</String>
      <String>sys_idBETWEEN0@5</String>
      <String>sys_idBETWEEN5@9^ORsys_idSTARTSWITH9</String>
    </List>
  </value>
</entry>

Edit the above default entries to meet the requirements. The following is an example of custom partitioning:

<entry key="accountAggPartitions">
  <value>
    <List>
      <String>employee_numberSTARTSWITH1</String>
      <String>employee_numberSTARTSWITH2</String>
      <String>employee_numberSTARTSWITH3</String>
      <String>employee_numberSTARTSWITH4</String>
      <String>employee_numberSTARTSWITH5</String>
      <String>employee_numberSTARTSWITH6</String>
      <String>employee_numberSTARTSWITH7</String>
      <String>employee_numberSTARTSWITH8</String>
      <String>employee_numberSTARTSWITH9</String>
      <String>employee_numberSTARTSWITH0</String>
    </List>
  </value>
</entry>
8

Let me know if it solves the problem.

9

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