Error while opening Identity page after 8.5 upgrade

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hi Community,

After upgrading to IdentityIQ 8.5, facing an error while opening the Identity page. The application throws the following exception:

javax.servlet.ServletException
    at javax.faces.webapp.FacesServlet.service(FacesServlet.java:671)

Has anyone else encountered this issue after the 8.5 upgrade? Any pointers or solutions would be really helpful.

Thanks in advance!

2

Not much to go on from that. Have you tried simply connecting to the iiq console without trying to start up your application server? Please give that a try and see if it connects successfully.

3

Hi @malarvanan12

I have faced similar issue, please check Debug Page/Object Browser – > UI Configuration of below section.

identityViewAttributes – try to set back to default settings.

<entry key="identityViewAttributes" value="name,firstname,lastname,email,manager,type,softwareVersion,administrator"/>

4

Issue was with the DB.Fixed it

5

Hi Malarvanan,

You mentioned that the issue was related to the database and that you were able to fix it — I’m currently facing the same problem and would really appreciate if you could share:

  • What exactly was wrong in the database?

  • What steps did you take to resolve it?

Thanks a lot in advance!

Best regards,
Leonardo

6

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