Error in the IQ service logs

Identity Security Cloud (ISC) ISC Discussion and Questions
1

We are getting below error logs in IQ trace log file from many days. Not sure what could be the reason, can anyone assist with this?

‘’’
12/27/2023 06:13:53 : RpcHandler [ Thread-7 ] ERROR : “An Exception Occurred while accepting new client request :System.IO.IOException: Authentication failed because the remote party has closed the transport stream.
at sailpoint.rpcserver.RpcHandler.AuthenticateServer(X509Certificate2 serverCertificate, SslProtocols sslprotocol, Boolean initialCall)
at sailpoint.rpcserver.RpcHandler…ctor(Hashtable services, Hashtable registry, TcpClient client, String port, Boolean useTLS, String subject, String tlsVersion, String registeredClients)”
12/27/2023 06:13:53 : RpcHandler [ Thread-7 ] DEBUG : “ENTER Close”
12/27/2023 06:13:53 : RpcHandler [ Thread-7 ] DEBUG : “EXIT Close”
12/27/2023 06:13:53 : RpcServer [ Thread-7 ] DEBUG : “New Listener Thread Created…”
12/27/2023 06:13:58 : RpcServer [ Thread-7 ] DEBUG : “listening on port : 5050”
12/27/2023 06:13:58 : RpcServer [ Thread-7 ] DEBUG : “Execution registry has [0] items.”

2

hi @Yogitarathod8

this error indicates that there has been a problem during authentication in a network communication. This error can occur establishing a secure connection (for example, using TLS/SSL).

  • Verify that the remote server’s SSL/TLS certificate is valid and has not expired.
  • Make sure the certificate chain is correct and configured properly on the client
3

From other side, according IQService-Troubleshooting , this issue can be resolved running the following command

IQService.exe -w 10.51.131.252

and restart the service using the command:

IQService.exe -t

Please, for more details refer to following link: https://community.sailpoint.com/t5/IdentityIQ-Connectors/IQService-Troubleshooting/ta-p/76780#toc-hId-1302444950

4

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