GSanto
(Gustavo Santo)
January 20, 2026, 8:02pm
1
Hey!
We are currently facing an error generic error when we try to create SoD policies
After we choose everything and click on “Save” it throws a error message
We tried on both our tenants and some other clients are talking about the same issue
Has anyone else been facing the same scenario?
msingh900
(Manish Singh)
January 20, 2026, 8:25pm
2
If you are seeing any issue in all of your tenants. You can contact SailPoint Support.
Thanks
1 Like
margocbain
(Margo Bain)
January 20, 2026, 8:51pm
3
I’ve seen this occur when there is a missing object reference but there can be other reasons why. I’d recommend opening a ticket with SailPoint support and following these steps to capture the HAR for the ticket in case it provides additional details: Capturing a HTTP archive (HAR) file for support - Compass
1 Like
GSanto
(Gustavo Santo)
January 21, 2026, 8:05pm
4
I did open a case, just wanted to see if there’s more people facing the same and see the impact of the problem
A734156
(Mukul Chavan)
January 22, 2026, 12:00pm
5
Yes, even in our organization we see the same error. Opened a support case but as always no response or resolution yet.
1 Like
amulpuru
(Avinash Mulpuru)
January 22, 2026, 5:14pm
6
Even we have experienced same issue with one our training tenant