Epic Provisioning Failure with Error " sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] javax/xml/soap/SAAJMetaFactory "

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi,

we are seeing epic provisioning failure recently without any changes from our end.

below is the error message we can see on TaskResult.

Error :

sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] javax/xml/soap/SAAJMetaFactory

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Any help can be appreciated

Thanks

Prashanth

2

Hi @PrashRV - Did your Epic team upgrade to a newer release? Do you see this error in the logs as well?
sailpoint.connector.InvalidResponseException: [ InvalidResponseException ] [ Possible suggestions ] Not working SOAP service… [ Error details ] Failed to process response…Unable to create SAAJ meta-factory: Provider org.apache.axis2.saaj.SAAJMetaFactoryImpl not found.

3

Hi Ryan,

Thanks for the reply.

Not this error but when we try to add saaj related jars and do a test connection then we see the below error similar to the one you mentioned

sailpoint.connector.InvalidResponseException: [ InvalidResponseException ] [ Possible suggestions ] Not working SOAP service… [ Error details ] Failed to process response…Unable to create SAAJ meta-factory: Provider org.apache.axis2.saaj.SAAJMetaFactoryImpl not found.

And if we test directly without any changes then test connection and aggregation is working fine but in provisioning is failing with the below error

sailpoint.connector.ConnectorException: [ ConnectorException ] [ Error details ] javax/xml/soap/SAAJMetaFactory

Thanks