Entitlement does not appear in the account after Group Aggregation

Identity Security Cloud (ISC) ISC Discussion and Questions
1

In IdentityNow the entitlement is clearing off after group aggregation but on account aggregation its adding up the entitlement. Could not able to figure it out what is the issue is?

Could anybody have any suggestions for this? Highly appreciate

2

Can you provide more information? What connector is this? If WebServices or JDBC can you provide some of your configurations that show how the mappings are being done? If it’s a custom connector we’ll probably need to see the applicable code blocks.

I’m going to guess it’s one of the following scenarios:

  1. The account schema and entitlement schema are not linked so what you are pulling as an “entitlement” in the account isn’t actually set with a proper entitlement type.
    or
  2. The account aggregation call returns a value that does not match your entitlement id value as defined in your entitlement schema.

But these are wild guesses based on the very little information provided so I may be way off.

4 Likes
3

I think that’s mean in your configuration, there are some organizational unit (OU) that are not configured for reading entitlements. But this ou are not excluded for account entitelements reading during account aggregation.

4

Hi Kevin,
Your first guess was correct. we have applied a code fix. Thanks for the suggestion.

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