Enhancement: Application Page Conditional Display

Announcements Product News
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Description

:bangbang: We’re streamlining the access request flow for customers who have chosen not to use Applications!

Until now, users at customer organizations that haven’t configured applications for access requests have seen an empty Applications tab in the Request Center, with instructions to click Access Items to view requestable items.

Empty Applications Tab
Empty Applications Tab3818×1240 203 KB

Now, they’ll be taken straight to the Access Items page—saving a click and reducing confusion!

Access Items Page
Access Items Page3808×1164 265 KB

Note: Any user with available access request recommendations will still see that tab as their initial view in the Request Center.

Action Required

No action is required to enable this new behavior. If no applications are configured for access requests, the Applications page will automatically be suppressed.

Important Dates - UPDATED

This is being rolled out in the next couple of weeks:

  • Sandbox: Thursday, June 5, 2025
  • Production rollout: June 19-24, 2025 (Due to a scheduling oversight, the production enablement was delayed a week from the original plan.)

:bangbang: By RSVP’ing to this event you will be reminded of this release prior.

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Any chance this could become a configuration flag to make Access Items the default, even for those of us who do have applications configured? Sort of linked to: https://ideas.sailpoint.com/ideas/GOV-I-4279

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Not as part of this update, but we can definitely consider that for future.

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Sweet! I agree with @adunker here for ideal situation, but already very happy to see this update. Just checked and it looks great in sandbox!

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This is great but i see lots of time issue while creating application , AP attached to application is sometime visible and sometimes its take lot of time and we don’t have any clue what is going behind the scene and when these AP will be visible.

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Hi @jennifer_mitchell,

This was a pain until we had applications turned on in fact. I am glad to see enhancements that are so specific. Please do share what you have in store for us all next.

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How does this work with the new “Recommended” tab?
Can we hide this too?

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I included a note in the announcement above that for users who have recommendations, those will still show first. Not all users will always have recommendations, but when they do, they are the items our AI recommendations engine has identified as appropriate for the user based on an analysis of their access and the access of identities similar to them in various ways.

That Recommendations tab is not new - it has long been how we show access request recommendations. If it is new to you, it is likely that you have seen it before because you did not have recommendations identified for you.