looks like user is missing email address whom you are notifying, test with users who are having a email populated.
Hey Sara, have you verified if the identity has an email address? Is it empty, if yes then that might be the root cause.
So I follow up your instructions, I assing James smith as system admin, who is also manager of Mary Jhonson,
as admin I edit Mary Jhosnon last name, then impersonate James to approve the change but still getting the error
Is the email suppose to go to the user or to the user’s manager?
Where i can verify that?
I just saw that you had assigned James the admin capability. What you now need to do is login as james and then update the last name of a different identity and see if the issue persists.
The issue might have been because the spadmin is the requestor and does not have an email id.
To simply switch to other users you might want to use the Impersonate Plugin. This enables you to switch to/impersonate other accounts without logout/login and set passwords for the accounts you want to switch to.
Do not install this plugin in a production environment!
– Remold
Kudo’s to @menno_pieters for creating this awesome plugin! 
There are customers running the plugin in production. However, he scenarios are likely different: in a test/dev/demo environment it’s mostly used for becoming any user, quickly switching, from spadmin. In production, it could be used to get elevated access. E.g. users can have a personal admin account. They normally login with their normal IdentityIQ account and then ‘sudo’ to their admin account (e.g. John Doe logs in as ‘jdoe’ and then uses the plugin to become ‘jdoe_admin’ temporarily).
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Thank you @aishwaryagoswami , as you mentioned doing the update identity under manager not issue about the email
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