To support last mile manual provisioning we are setting up the ITSM Generic Connector to create a Jira ticket for any manual tasks. We are having some issues trying to figure out what we can and cannot use from Velocity within the ticket creation part of the connector. I have seen some pages that …

Hi Marten, Thank you for the advice. what we have landed on is we have added a DueDate attribute to the provisioning policy and then using a transform to calculate the due date at that point. We then use a pre-provisioning rule to ensure it is passed on for all provisioning rules (create, update,…

Documentation on Available Velocity Methods for ITSM Connector JSON or Options for Date Manipulation

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Documentation on Available Velocity Methods for ITSM Connector JSON or Options for Date Manipulation

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