Velocity variables

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi experts,

I’m setting up a Jira SDIM for manual provisioning tasks. We need to have some additional information visible on the tickets to make sure the tickets being actioned in Jira are valid.

I’ve had a look at Working with Velocity Template Language in ITSM Ticketing - Compass which has been somewhat helpful, but are there any global variables, such as the ones used in email templates, accessible during the Jira ticket creation?

More specifically, I’m interested in information such as:
Requester comments
Reviewer name (review timestamp would be a plus)
Reviewer comments, if applicable
Remove date, if applicable

From what I can see now, it seems like only the variables pertaining to the specific operation(i.e create account) are available?

2

Hi Marten,

The way I am understanding your question, you are looking to customize fields and potentially bring in /show additional information. I am including a link to a document that may help with this.

https://documentation.sailpoint.com/connectors/servicenow/service_desk/help/integrating_servicenow_sdim/customizing.html

Thanks,

Jason