Discover Schema Issues in Custom SaaS Connector

Feedback Bugs
1

What problem are you observing?

The Discover Schema functionality has not been working correctly for the past week across all custom SaaS Connectors. Instead of retrieving attributes, it removes all existing attributes from the schema without displaying an error. However, the SaaS Connector logs show the correct output, and this functionality was working as expected previously.

The Diana API does not return any attributes (Probable Cause)

I have been experiencing this issue in multiple tenants

What is the correct behavior?

Discover Schema should correctly fetch all attributes from SaaS Discover Schema output.

What product feature is this related to?

SaaS Connectivity

What are the steps to reproduce the issue?

  1. Go to Source → Account Schema
  2. Click on Discover Schema
  3. See the issue
    image
    image1529×704 33.5 KB
2

Hi Animesh. Did you submit a support ticket for this?

3

Hi @colin_mckibben, Not yet. Do you want me to open one?

4

Yes please. I suspect the engineering team will want this one to be triaged by support.

5

Case has been registered under #CS0361421

6

We started seeing this error today. I opened case: CS0361548

1 Like
7

Support isn’t helpful for us

image
image1385×174 23 KB

Thanks @Carlatto. Hopefully they hear you.

Support marked it as resolved on my case. This gets difficult when they don’t even acknowledge the bug that is affecting production as well. Not Happy.

8

My ticket is still open with Support, they updated it today with:

Wanted to let you know engineering is working on a fix for this problem. I will keep you updated on the progress of the fix.

1 Like
9

The issue has now been fixed for us.

1 Like