Disable / enable button faded out

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Hi Team,

I’m trying to disable an account for a Web Service application

The Disable operation is already enabled in Lifecycle Manager.
Account aggregation is working and the account is visible under Manage Accounts, but the Enable/Disable option is not appearing / not working.

Thanks.

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2

Hi @malarvanan12,

check 3 things:

  1. to have ENEBLE in application featuresStringimage

  2. to have Enable Operation on webservices

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  3. to have Enable on manageAccountsActions in SystemConfiguration

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3

All three of them are enabled

4

Does the user have permissions?

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5

yes verified that as well

6

Can you please answer this questions.

  • Is this issue happening for all Web Service accounts, or only for a single account?
  • Which account attribute is used in SailPoint to disable the account?
  • What capabilities does the logged-in IIQ user have?
  • Have you checked whether the target API supports account disable, and have you tried disabling the account directly using the API?
  • If possible, could you please share the Application XML?
7

FYI: Added IIQdisabled flag in identity xml for testing . option is visible now

8

Do you have disbale operation in your application configuration?

9

If that’s working for you after adding that flag to identity, that’s fine.

10

@malarvanan12 Good to know that you found a fix. Please confirm if you have added the IIQDisabled flag at identity level or at the link account level?

Also, is it happening for the web service app and all other apps showing you the button to disable/enable for their accounts?