Custom Authentication in Webservice Saas connector for Blackline

[Nkarthik (Naveen Karthik)]

Hi Everyone ,

I’m currently working on a BlackLine integration. I was able to generate an access token successfully in Postman. However, when setting up the integration in SailPoint, I encounter an error while creating the access token. I’ve configured a custom authentication HTTP request for this, but the process fails with the following error. I tried both curl and Api request from sailpoint but it didn’t work.

[davidtrn (David Tran)]

Hi Naveen,

Could you share the configuration you did on IdentityNow for this custom authentication http operation ?

And also the request you did through Postman that works as expected.

Regards,

[Nkarthik (Naveen Karthik)]

Hi David ,

Below is the postman setup config :

[Nkarthik (Naveen Karthik)]

Hi @davidtrn ,

Below is the Sailpoint configuration :

Body : grant_type=password&username=xxxxx&password=xxxxxxx&scope=DataIngestionAPI%20bl.users%20instance_2xxxxxxx

[davidtrn (David Tran)]

In the IdentityNow request, can you try to set the body as “Form data” instead of Raw ?
Also, I believe you don’t need to escape the space character in the scope list (but you can try both)

[Nkarthik (Naveen Karthik)]

@davidtrn , I tried the above method but still facing the same error.

[Nkarthik (Naveen Karthik)]

@davidtrn I deleted the previous HTTP operation and created a new one using the configuration you suggested. It’s working now — thank you.