Command timed out error with Create User operation

[mcheek (Mark Cheek)]

I’ve had this same issue happen on a connector that I was creating. I had keepAlive calls seemingly everywhere and it didn’t seem to make a difference.

This topic was marked as solved but I’m not sure it was

SaaS Connectivity connector timeout

You can use res.keepAlive() to keep the connector from closing the connection. I think the timeout is actually 3 minutes for all operations. If you have a longer running web request, you can even use the setTimout function to call the res.keepAlive() method asynchronously during the request call, just be careful when doing this as the connector could stay alive forever if you forget to stop calling the keepAlive() method after the request completes. You can see the documentation on this here:

There was another topic that I looked at where someone had their connector logs listed and the timeout occurred much shorter than the spec says it should.

Can you post your connector logs with timestamps? The log should have a keep alive count and the timeout errors will show as well. We should be able to see when they’re occurring