Checking the logs without access to server

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi

I am launching a report using a workflow but its not running and nothing is coming in report result

As I don’t have access to the servers to see the logs, is there a way I can see the logs in syslog or somewhere else

I tried looking up in syslog but nothing is showing up there

Thanks

2

logs are really useful for troubleshooting. I would like to understand why you dont have access to the logs. Is this production environment where you dont have access to server? it should be possible to get read only access to logs

3

By default syslog only shows the ERROR level logs. May be there isn’t an actual ERROR, but a miss of logic or Error handling. It would be great if you can share more details about the report (if its OOTB or custom) and how you launch it

4

If you can’t access the server logs, try checking “SyslogEvent” object from debug, and see if your loggers are printed there.