Access to IIQ logs

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4

Share all details about your problem, including any error messages you may have received.

I tried to install a plugin and got an error saying An error occurred while installing MyPlugin.1.0.0.zip.
Is there a way to view IIQ logs in the UI to understand the underlying issue?
I’m familiar with SyslogEvent in the debug screen, but I don’t see any recent logs there.

2

Hi @liza_s

You can do this by updating the log4j2.properties file in your IIQ deployment to add the following lines:

logger.plugin.name=sailpoint.plugin
logger.plugin.level=trace

Save the file, then reload logging via the Debug->Logging menu in IIQ (or just restart your app server).
After that see if there are any events from when the plugin installation error’d out, and let us know.

Regards,
Muhammad

1 Like
3

Where exactly should I see the logs in the UI? I did what you suggested, but don’t see any new entries under SyslogEvents.
In general, where in the IIQ UI can I see logs?
Or should I be able to see logs only in the log file mentioned in the log4j2.properties file?

4

log traces for your plugin service executions will typically appear in the main IdentityIQ log files on your application server. This is usually identityiq.log or catalina.out (if you’re running on Tomcat).

In log4j2.properties you will find entry like property.logLocation

property.logLocation=D:/Instances/Tomcat/logs/

5

Hi @liza_s
As per my understanding for plugin installation errors, you should see entries in the SyslogEvents under the Debug pages page, or in Advanced Analytics (both reflect the same data source) so you are right expecting visibility there…
– Plugin installation errors can appear here, but only if the failure is caught and logged through IIQ’s syslog framework, this typically includes validation-level errors (e.g., missing manifest fields, plugin conflict, invalid structure).

However, for more detailed error messages or low-level issues, as @pattabhi mentioned, you’ll need to check the application server logs (like iiq.log or catalina.out), where IdentityIQ writes full stack traces and system-level logs.
– For anything that fails before the plugin reaches the plugin service handler (e.g., classloader issues, internal exceptions), logs will be written only to the server logs
“these are the most reliable source for all plugin install errors”

Let us know what you find and happy to help dig into any log snippets if needed.
Have a nice and great one!

Regards,
Muhammad

6

hi @liza_s

I would advice to check the version of plugin is compatible with IdentityIQ version.