Recently, SailPoint published CCG changes that broke the provisioning actions of the Slack VA connector. It took over a week to roll back this change, which caused a lot of manual work and visibility within our organization.
It would be a great improvement if we could get release notes for changes coming to the CCG platform and high-level dates of sandbox vs. production releases. This isn’t the first time we’ve had such an issue, and I understand SailPoint does some level of QA testing, but publishing the CCG changes and schedule doesn’t seem like a huge lift that could help resolve some of these.
Incidents and outages coming from invisible VA changes are always painful.
Related SailPoint Idea: https://ideas.sailpoint.com/ideas/GOV-I-3936