Hi everyone,
We are getting ready to use ServiceNow Service Catalog and would like to understand it for immediate termination and best approach to integrate with ISC.
Our goal is for ServiceNow catalog request to trigger a custom ISC workflow that immediately set inactive lifecycle state and disables the user’s downstream accounts (such as AD).
Questions:
1.Can a custom ServiceNow Catalog trigger a custom ISC workflow?
2.Is this supported out of box by service catalog, or does it require custom API integration?
3.What is the recommended best practice or architecture for implementing this use case?
4.If anyone has implemented a similar immediate termination process, could you share your approach?
Any guidance or implementation examples would be greatly appreciated.
Thanks.