Campaign Remediation Status Report keying off of ticket status

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi all,

It’s recently come to my attention (I’ve spent a lot of time diagnosing the issue with Support and Escalations)

2025-12-30 12_55_34-FIS Insight_All Accounts_12022025.csv - Excel
2025-12-30 12_55_34-FIS Insight_All Accounts_12022025.csv - Excel1562×755 55.6 KB

that the Status column on the Campaign Remediation Status Report (CRSR) tracks the status of the ticket (we have an SDIM) not whether or not the access was actually removed (i.e. the Status column on the CRSR flips to Finished when the ticket is marked complete, not when the remediation scan verifies upon Source re-aggregation that the access was removed). This contradicts the product docs, as outlined here by Harbor Pilot, though.

How would I go about submitting a request to update the product docs to where it’s accurate to avoid confusion for other customers.

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2

Do you have a link to the specific product documentation? Typically, there’s a link on the bottom of the page to submit feedback for the documentation.

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4

I’m sorry, I saw the link, but I thought it just linked to the Dev Community generally, but it links to a specific thread about the docs. Thanks for pointing that out

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5

Sure thing! Glad I could help :slight_smile: