Hello Team, We are using SailPoint IdentityIQ (IIQ) integrated with ServiceNow via ServiceDesk Integration. The current behavior is that a ServiceNow RITM ticket is generated for all provisioning operations, including the certification revocation process. However, we need to bypass ticketing only f…

@shruthi_m Please manage it in PlanInitializerScript. You get whole plan here. Clear plan for specific Operation.

Hi @shruthi_m , Please refer below link. [image] IdentityIQ: Skip ServiceNow Ticket Creation for All Provisioning Except Revocation IIQ Discussion and Questions Hi, We are using SailPoint IdentityIQ (IIQ) integrated with ServiceNow via ServiceDesk Integratio…

if you are handling this via any workflow then in that same wf where you are hitting service now APIs you can check plan and if any request is linked to revocation, etc then you can bypass it at very root level only.

If you need script then please post your PlanInitializerScript. I will update it for you.

Bypass ServiceNow ticketing for certification revocation and create manual work item (IIQ)

IdentityIQ (IIQ) IIQ Discussion and Questions

Harikrishna_06 (Harikrishna Tungala) January 9, 2026, 7:24am 3

Hi @shruthi_m ,

Please refer below link.

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Bypass ServiceNow ticketing for certification revocation and create manual work item (IIQ)

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