Hii Community , I want to understand the SP behavior , kindly refer to below and answer the following questions:
- We have Jira SD integration with SailPoint IDN
- When one user has 2 disconnected app access (delimited file connector), and we change the lifecycle state from Active to Inactive, it doesn’t create Jira SD ticket and gives errors.
- Based on logs, we saw that SP is trying to add two disconnected apps in one single ticket instead of generating 2 separate tickets for disabled operation of 2 disconnected apps.
- As per provisioning plan too, we saw SP is creating single provisioning plan instead of two prov plans.
In our current JIRA SD integration, JIRA tickets are generated for disable and enable individually when user has access to one delimited application. We want to understand the SP behavior when user has access to two or more delimited applications.
Q1)User has access to two or more delimited applications ,when we are disabling a user in SP i.e. changing the lifecycle state from active to inactive, then SP should trigger a JIRA Ticket. It is creating single provisioning plan where it is trying to create only one ticket. Is it a common behavior in SailPoint?
Q2)If so, then is there any other option or configuration available, which can help to create two individual tickets in this case i.e., one Ticket per application for disable and enable.