Hey Chuck, similar issue here. We opened an AAA ticket and was informed there is a Before Provisioning Rule included w/the Jira Ticketing Integration that is not ‘openly’ documented. You will need to get that rule from SailPoint, update it accordingly with what Identity Attributes you want to make available in the ‘plan’, resubmit the rule back to SailPoint for deployment (it’s a cloud rule). By default, to populate First Name and Last Name, those are included in the Before Prov Rule as: $plan.arguments.identityFirstname, $plan.arguments.identityLirstname.
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