Approval work items are failing because WorkflowCases are created without their corresponding TaskResults

[Peddapolu (Venkateswar Rao Peddapolu)]

@vinnysail

Approvers being blocked from completing their assigned work items due to the missing TaskResult linkage. its intermittent so not a code issue. some times the access request has the task result id and also task result object also is present.

Hi @vinnysail Check how many days your organization’s task result retention policy is, and you can find it under Global Settings → IdentityIQ Settings → Miscellaneous → Days before task result deletion:.

I think any manager is not approved access beyond this threshold; exceeding it would be causing the issue.

I hope this will help!.

Thanks,

PVR.