API call failed: The remote server returned an error: (500) Internal Server Error

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi all,
I’ve written a PS script that works perfectly in the sandbox tenant, but when I run it in Production I’m getting a 500 error.
When running the same API call in Postman (Prod) it either takes +10s to run, or I get this error:
“detailCode”: “500.1.503 Downstream service unavailable”,

Any suggestions on why its tanking in PROD ? I’ve tried adding ‘-TimeoutSec 60’ to the API, but that doesn’t help

2

This error you are getting is related to the search result size. I would suggest try to add some filter to limit the search and see if you are still getting the error.

3

It has been filtered down to retrieve just the information required.
I did stick a limit=100 on the API for Prod, and that worked. So maybe some pagination is required.

But still, Sandbox is the same size as Prod.

4

Great ! it could be some configuration at tenant level. I would recommend to create a support case .