After upgrading to 8.5 the rapid setup and access review pages are not loading/rendering correctly why so?

IdentityIQ (IIQ) IIQ Discussion and Questions
1

After I upgraded to 8.5 from 8.4 the rapid setup page and access review page are not visible after clicking on them only a blank screen appears

I have my custom ui for that I replaced the new ui folder with the one which I was using earlier

require assistance in this

Thank you

2

hi @deveshrns

By replacing the entire ui folder with your old custom UI, you broke the new UI components used by Rapid Setup and Access Reviews in 8.5 which is why you’re seeing blank pages.

In 8.5, SailPoint introduced UI changes and updated JavaScript dependencies (especially for Rapid Setup and Access Reviews). Replacing the entire ui folder with the 8.4 version breaks those pages, which results in a blank screen.

What to do:

  • 8.4 custom UI is not backward‑compatible with 8.5

  • Rapid Setup and Access Review pages rely on new UI components

  • Overwriting the full ui folder is unsupported in 8.5

Recommended fix:

  • Restore the original 8.5 ui folder

  • Re‑apply your customizations selectively (CSS, branding, specific overrides only)

  • Do not replace core UI files

  • Clear browser cache and restart the app server after changes

3

@deveshrns Could you please share what exactly you have customised when you say you have custom UI?