I have a requirement to introduce a new flow to assign the Work Item to another Workgroup while the Certifier of the Work Item is revoking it.
As per the existing flow, when the certifier revokes any work Item it goes to service-now and creates a ticket for revocation of Access, however as per the current requirement it should go to another level of approval assigning to a particular workgroup, and based on their decision it will go to either ServiceNow or an email notification will be sent to the certifier mentioning why it cannot be revoked.
Could someone please advise, if it is feasible to implement, If yes, how ?