Introduction of a new flow between Certifier and SNC ticket creation

[Remold (Remold Krol)]

There are 2 things in your question:

1. another level of approval assigning to a particular workgroup
2. decision it will go to either ServiceNow or an email notification will be sent to the certifier

Here are my thoughts on both points:

1. This can be done in the ‘challenge phase’ of the certification. Where you can use a ‘CertificationPhaseChange’-rule to change the assignment of the revocations to a particular workgroup (See Rules in IdentityIQ for the ‘CertificationPhaseChange’-rule)

2. a) Lots of Email Notifications can be set for the challenge phase, see:
   

   

   b) ServiceNow tickets are basically created based upon a (de-)provisioning. There is a way to create a custom ServiceNow connector where ticket can be created ad-hoc when needed (we have one created for multiple customers which I am not allowed to share).
   More information on the ServiceNow integration can be found on the SailPoint documentation site.

So yes, it is possible to meet your requirements, but it is quite advanced to set it up. My advice is to contact a SailPoint Global System Integrator Partner or Professional Services to set this up.

– Remold