AD test connection failed - RPC request - Filename or extension is too long

[703hardik (Hardik Sharma)]

I’m trying to set up IQService on my tenant(the test connection works if IQService is not configured).
When I perform a test connection I get this error…

Any suggestions on how to fix this?

Things I’ve tried:

1. Uninstall & Install of IQservice.
2. Enabled Win32 long paths

[baoussounda (Ousmane N'DIAYE)]

Hi @703hardik,

This error is already identified here Troubleshooting (sailpoint.com)

You must Cross check the encrypted entry (different password) and verify they are not empty… Specifically your IQservice client name and password.

[mehuljogi (Mehul Jogadia)]

Hello @703hardik ,

Can you try creating a new AD source in your sailpoint ISC tenant.
I had also faced similar issue, creating new AD source resolved the issue.

-Mehul

[703hardik (Hardik Sharma)]

Hey,
Thanks for your reply.
Tried the steps mentioned in the Doc but it didn’t work.
Had to make a new source, and then the Test connection issue was resolved.