Hi Team, We are getting the below error while provisioning to AD. Can you please suggest on this javax.net.ssl.SSLException: Unsupported or unrecognized SSL message at java.base/sun.security.ssl.SSLSocketInputRecord.handleUnknownRecord(SSLSocketInputRecord.java:457) at java.base/sun.security.ssl…

Probably you didn’t use the correct port number for HTTPS. Please verify the connection settings. (IQ Service connection settings also)

hi @sureshbomm The error javax.net.ssl.SSLException: Unsupported or unrecognized SSL message typically indicates a protocol mismatch — likely trying to initiate an SSL/TLS handshake with a non-SSL endpoint. Please verify: The AD endpoint supports SSL and is using the correct port (e.g., LDAPS on…

We are disabling the USETLS and saved application, but it came back normally, [Screenshot 2025-10-07 172832]

hi @sureshbomm Could you please give it a try from Debug page and see if the TLS setting persists correctly?

Are you still facing the issue ?

Yes , please let me know if you have steps to resolve it

I would uninstall and reinstall the service. I doubt it was installed with the TLS version. Typically you would do a -o 5060

I have installed IQservice on 5050 [Screenshot 2025-10-08 095111]

AD Provisioning failure

IdentityIQ (IIQ) IIQ Discussion and Questions

sagr0812 (Satheesh Ganesan) October 7, 2025, 1:18pm 7

@sureshbomm : From the recent release notes I noticed the recommendation to enable the IQ Service TLS port. I encountered a TLS-related issue some time ago and followed the article linked below. I still needed to take a few additional steps to resolve the TLS problem for IdentityIQ, so I’m sharing those in case they help with your troubleshooting. Thanks

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AD Provisioning failure

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