Which IIQ version are you inquiring about? 8.3p3 Please share any images or screenshots, if relevant. [image] Please share any other relevant files that may be required (for example, logs). Rule.txt (3.8 KB) Share all details about your problem, including any error messages you may have received…

Hi @KaranGulati025 , can you share your logs with the error?

@enistriminsait , I couldn’t find any logs related to this error. I checked both task and web servers. Do I need to enable a specific kind of log to capture this error?

Check advance analytics/ Syslog

Hi @vishal_kejriwal1 , thanks for your reply. If you see the error in the image above there is no incident code

I see . I would say reproduction again and syslog and give the error information.

@vishal_kejriwal1 I am getting the below message when trying to access the syslog [image] Also, we are facing this issue when the policy is active. The policy checks if the user has an admin account and the elevated access on the role is ticked. The policy uses the rule which is attached with this…

You dont hava nothing in you catalina file? in tomcat_home/logs

Hi @enistriminsait did you have had a chance to look at file I shared with you?

Hey @KaranGulati025 , I didn’t see much of the log statement you have added in the code actually getting logged. Could you uncomment all the log statement in the rule file and try to produce the same error again? Please share the newly generated logs with all the logging statements.

Access request returning severe error message

IdentityIQ (IIQ) IIQ Discussion and Questions

KaranGulati025 (Karanshah Gulati) September 19, 2024, 7:04am 9

Hi @enistriminsait, I did find some logs related to this in the tomcat9-stdout. file (thanks for guiding me).

Log.txt (4.3 KB)

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Access request returning severe error message

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