400.1 Bad request content

Identity Security Cloud (ISC) ISC Discussion and Questions
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When requesting the access profile Oracle ERP PRD - Contabilidade “GL” Manager or Oracle ERP PRD - Contabilidade “GL”, they are not moving to the approval flow phase and as soon as it is requested the error below is displayed on the screen:

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Hi @kaiolima,

Could you remove the inverted commas in the Access Profile Name and try again please?

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Thanks, I’ll test it and come back with the update.

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Even after removing the quotation marks, the error persists, and we also tried to recreate

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I have been able to duplicate this. Steps:

  1. Create an Access Profile with quotation marks in the name field. Mark the access profile as requestable.
  2. Go to Request Center and request the Access Profile for a user. I receive the email that the request was submitted but if I go to “View My Requests” I have the same error. The process did not proceed to approval.

I went back to the Access Profile configuration and removed the quotes from the name. I was able to confirm with the API that the name value changed and it displayed correctly. I made another request and get the same error. I disabled and enabled the Access Profile with the same result. I also made the Access Profile not requestable and then made it requestable; this produced the same result. I tried submitting an Access Request through the API using the Access Profile number and the error is the same.

The only thing that worked was to create a new Access Profile. I did find an article under support that said that standard characters except + should be OK in object names.

It looks like something is being cached and not getting the name change. @tyler_mairose @derek_putnam @derek_putnam - Is there a way to find out if something is wrong with this service or if this is a bug? I am thinking it is a bug because my url that is coming up has the same ending but not the same server as @kaiolima.

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Alicia

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@kaiolima

Try your request again on your access profile that you renamed. I tried mine again this morning and found that it is working now. I wonder if something has cleared now.

Alicia

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This problem is actually still ongoing, I have now carried out the following tests:

  • I removed the approval and requested access for myself, it still persisted.
  • I tested in an anonymous tab, the error still persisted.

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