XML parsing characters and provisioning transaction

[rabshrestha (Rabindra Shrestha)]

Which IIQ version are you inquiring about?

8.1

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Hi there,

a quick curiosity. I have an entitlement with an apostrophe in the name: say “AG2E Zon Mot’s Rm” . I know an apostrophe is parsed as '. But I am seeing a remove provisioning transaction that fails. A snippet from the provisioning transaction object is as follows:

<AttributeRequest displayValue="AG2E Zon Mot&apos;s Rm" name="accessGroups" op="Remove" value="AG2E Zon Mot&apos;s Rm">
              <Attributes>
                <Map>
                  <entry key="assignment" value="true"/>
                  <entry key="comments" value="Remove"/>
                </Map>
              </Attributes>
            </AttributeRequest>

I retried the prov transaction by correcting the displayValue and value to AG2E Zon Mot’s Rm but the transaction still fails.

Is there any thing I m missing here?

[Arpitha1 (Arpitha Halaguru Kunne Gowda)]

Hi @rabshrestha

Can you ping the error message/screenshot here.

Also, share actual value of the entitlement from Entitlement catalogue.

[mkumariaas (M Kumar)]

@rabshrestha there should be any issue with entitlement name. If you want to correct Entitlement value or display value then check if you have custom group management process. Or you can create plan with object Request note : Value will not be correct as this is unique identification so u can check with application and correct it.
once you corrected you can run Group aggreation and then account aggreation it will sync the data.
If you tried before only to modify with account requst that will not work as the value not present in target.