Hi all,
I have joined Sailpoint community recently and a learner. I have come across below scenario-
We have several entitlement request with 2 level approval and the approval expires after 14 days. When 2nd level approval did not take action after 14 days, the workflow is now trying to auto reject the workitem and clear from approvers queue. However, it is stuck and now everyday it is updating status with -
<Comment author="xxxxxx" comment="Auto rejecting approval item as no action was taken in owner level" date="1637555659174"/>
When owner tries to approve expired workitem, the system throws error.
So , how can we force close this stuck workitem from requestor’s queue tagged to the workflowcase. We do not also want to delete the worktitem xml though debug page to avoid audit issue.
Any help would would be greatly helpful.
Thanks,
Debasish.